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Interview with Franjo Roso

Hotel Manager at the Alemannenhof \ born in 1985 in the former Yugoslavia \ came to the Black Forest Highlands at the age of 5 \ married \ has 2 sons, aged 4 and 1

His career in the tourism industry began with an apprenticeship as a hotel employee at Hofgut Sternen (Drubba Group). He then worked as a reception manager at the Alemannenhof and did his further training as a revenue manager at the same time. Since 1 November 2016, he has been Hotel Manager at the Alemannenhof.

Mr Roso, did you always want to be the manager of a hotel?

No, not at all. Originally, I wanted to be a banker. The tourism industry caught my attention through various summer jobs at Drubba. This is where I got the revelation that I wanted to be a host and get to meet new people every day. I actually have a long history with the Drubba company as my family has been working here for three generations. My grandparents as well as my father, my brother and my wife were all employed here at some point and my mother still works here.

As a professional in the hotel business, what do you pay attention to when you stay at a hotel?

I like to go to special hotels. For example, a hotel in a unique location, one with special architecture or one that has a new or different concept. These kinds of hotels make me curious and always give me ideas for our own hotel. For me, the perfect stay in a hotel is when I find what I want without much effort.

Which qualities do you think make a good host?

As a good host, it’s important for me to approach the guest and listen to them very intently. I always love it when, for example, a guest asks us for a small pillow when they stay with us at first and then during their next visit, we’ve already put a small pillow in their room for them. Or when we get to know the name of their dog.

It’s also important for me to encourage the guests to get involved in what we offer here at the Alemannenhof and to be allowed to provide a ‘home away from home’ for them while they’re with us. For me personally, the idea of being at home is deeply rooted in the Black Forest. I’ve found my home here and am only too happy to pass this feeling onto my guests.

What do you think the best feature of the Alemannenhof is?

That’s a no-brainer for me. I love the location on Lake Titisee, the tranquillity of the place and the combination of traditional architecture and modern influences.

Tell us about your favourite room.

It’s definitely room 322, because you simply have the most beautiful view of Lake Titisee. In the hotel apartments, it would be number 405.

Do you have a nice story to tell us?

I met one of my cousins here a few years ago, whom I’d never met before. I originally come from Croatia and one evening I noticed some guests were speaking Croatian, so I struck up a conversation with them. We quickly realised that we came from the same village and were not just neighbours but are actually related. This is what I really love about working in the hotel industry – you meet people from all over the world and the fact that you feel at home in one place connects you together.

What activities are there in the Black Forest Highlands that you recommend to your guests?

Well, a boat trip on the Titisee is an absolute must. The far side of the lake, with an island that can only be seen when the water level is low, is also a lovely, tranquil spot. I find the Ravenna Gorge particularly exciting; you get a very mystical view of the Black Forest when hiking through the gorge. Of course, the Feldberg is also a highlight. There’s skiing in winter and hiking in summertime and after just a few kilometres, you end up in another region entirely.

And when you don’t have to work, where’s your favourite place to spend time in the region?

There are a few different places, but if I am looking for something special then it’s the Piketfelsen, which offers a unique view of the whole of Höllental.